Charter / Air Ambulance flights once booked can be cancelled as per the below terms and
conditions.

• 25% of charges based on estimated flying time will be deducted in case a
confirmed booking is cancelled between 24 to 12 hours before the estimated
time of departure.

• 50% charges based on estimated flying time will be deducted in case a
confirmed booking is cancelled between 12 to 6 hours before the estimated
time of departure.

• 100% of charges based on estimated flying time will be deducted in case of no
show and cancellation of confirmed booking is between 6 to the estimated
time of departure.

• 100% of charges will be deducted in case the aircraft departs and after that
cancellation by the customer for any reason.
Refund for cancelled flights will be processed as per cancellation policy and
will be refunded within 24 working hours. In some cases, it may take up to 7

working days. This delay may be because of a bank holiday or other non-
working days.